Monday, 19 February 2018

Help & Support

Customer Complaints

JKB is committed to providing a high standard of customer service. if you are not satisfied with any aspect of our service, you are kindly requested to file a complaint with the Customer Complaints Processing Unit by calling the toll free number 080022200 during office hours, sending an email to,  fill out the online complaints form, drop off  your written complaints in the boxes provided at the branches or by mail addressed to the Customer Complaints Unit PO Box 9776 Amman 11191 Jordan. 

E-services User Guides

Need assistance on how to use JKB's E-services:

SMS Pull User Guide

Phone Bank User Guide