Wednesday, 13 December 2017

FAQs

I am unable to log-in to my account online?

If you are having trouble logging to your Jordan Kuwait Bank Online Banking service and you are using Internet Explorer 9 (IE9) browser you are kindly required to:

  • Add the JKBOnline website address in the compatibility view settings  located under Tools.
    or
  • Use a different internet browser
    If your problem persists, or are experiencing a different problem on log-in, please call the contact center at 06-5200999 / 080022066.

What should I do if I forgot my user information for my account online?

In case you forgot your user information which are the “User ID” and the “Password”, or your account gets locked due to invalid account information entered in ten login trials,

Please call the contact center at 06-5200999 / 080022066 or send an Email to helpdesk@jkbank.com.jo

What is One-time password-OTP / Smart SMS feature in the online banking service?

“One Time Password” (OTP) technology aims to resolve the secure passwords issues, such as weak passwords generated by the users who neglect to develop strong passwords, in addition to making accessing un-authorized users to the system much more difficult, by generating unique numeric combinations that constantly change, therefore reducing risks associated with the authentication mechanism.

“One Time Password” is generated automatically each time you try to login, or to perform a transaction that has the mandatory “OTP” feature. The OTP is sent to your mobile number that was provided when your account at JKB was opened, and can only be used once.

How do I report a lost or stolen card?

To report a lost or stolen card at any time of the day please call the contact center at 06-5200999 / 080022066

How can I open an account with Jordan Kuwait Bank?

To open an account with Jordan Kuwait Bank you are required to visit one of our branches that are conveniently distributed throughout the Kingdom, Nablus and Ramallah cities in Palestine and a branch in Cyprus.

Please note that opening a bank account with Jordan Kuwait Bank via the internet is not possible. 

How can I receive funds to my account at Jordan Kuwait Bank?

The International Bank Account Number (IBAN) is an internationally agreed standard used to identify bank accounts worldwide to facilitate faster payment processing.

To ensure funds are received successfully to your account at Jordan Kuwait Bank, you will need to provide the sending party with the following information:

  • The International Bank Account Number (IBAN) where the funds will be received. 
    1. To obtain your IBAN Number (Jordan Branches), visit the link https://www.jkb.com.jo/IBS/IbanInquiry.jsp
    2. To obtain your IBAN Number (Palestine Branches), visit the link https://pal.jkb.com.jo/IBS/IbanInquiry.jsp
  • The full name of the account holder as per the Bank’s records
  • The name of the branch receiving the funds
  • The swift code.
    • If the funds are to be received by one of Jordan Kuwait Bank’s branches in Jordan, the SWIFT Code/ BIC  is: JKBAJOAM
    • If the funds are to be received by one of Jordan Kuwait Bank’s branches in Palestine, the SWIFT Code/ BIC is: JKBAPS22

How can I inquire about the balance on the Prepaid Card?

Prepaid Card holders from Jordan Kuwait Bank can inquire about the balance on the card at any Jordan Kuwait Bank ATM or online at the following website https://www.jkb.com.jo/IBS/CardInquiry.jsp

How can I recharge the funds on the Prepaid Card?

Funds on the Prepaid card can be recharged at any Jordan Kuwait Bank branch or online, using the online banking (JKB Online) service, for the Bank’s clients who have subscribed to this service. 

Kindly note that the minimum re-charge amount is 20JD and must be in round JD amounts.

What is the daily ATM cash withdrawals limit?

  • 1,000  JOD daily or its equivalent in US dollars in Jordan .
  • 1,000  JOD daily or its equivalent in US dollars or the equivalent in the Israeli shekel in Palestine .

Can I open more than one account with the same name and different currencies?

Yes, for example, you can open:

  1. Current-Retail account in JOD and the same name .
  2. Savings Deposit account in $ and the same name .
  3. Golden investment deposit account in euro and the same name .

What are the bills that I can pay through the bank?

All billers registered in the E-Fawateercom electronic bill payment in addition to the payment of other bills: Water Company, IATA company for shipping and aviation, Women's Fund, Tamweelcom, Al-Ameen Company payments, the University of Jordan and Balqa Applied University fees, central gas company, the Chinese Embassy, Bashiq company payments, Finca company to finance small projects and loans, Amex company payments, sales tax and income tax payments

What do I do in case I forgot my card’s PIN number?

You should visit the nearest branch to sign a new credit card PIN request form, or please call the contact center at 06-5200999 / 080022066  

Can I get an additional card for one of my family members?

Yes, you can get an extra card for example, if you have a primary credit card you should fill a new application for the issuance of an additional supplementary card at the branch .

How can I be sure that my card works outside Jordan?

All cards issued by JKB operate outside Jordan and according to the agreements with the providers.

How can I benefit from the MasterCard credit cards Installment Plan?

To benefit for the MasterCard credit Card s Installment Plan:

  1. Use Jordan Kuwait Bank’s MasterCard credit card for your purchases with an amount of 100 JOD or more from any of our participating partners.
  2. When making your purchase and before swiping the card at the POS, kindly inform the merchant / service provider to select the payment installment option and choose your repayment period (3, 6, 9, or 12) months.
  3. The merchant/ service provider will select the installment plan and details using the POS device.
  4. You will receive a paper receipt with the installment plan details including the amount, monthly installment payment amount, and number of installments.